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Currently Focused on Gauteng

Hold Government
Accountable.

Senzeni gives Gauteng residents a direct channel to report service delivery failures, police misconduct, housing issues, and more — with full transparency and verified routing. We're building deep, verified coverage in Gauteng first, then expanding province by province.

📋
New
Platform — Just Launched
100%
Verified Routing (Gauteng)
Direct
Email to Department
🗺️
5
Gauteng Municipalities Covered
Where to Report

Six Pillars of Accountability

Select the area that matches your complaint or compliment. Each category routes directly to the relevant authorities.

🏛️
Municipal Services
Water, electricity, roads, waste collection, billing disputes, and local government failures.
Routes to your Gauteng municipality
🛡️
Police / SAPS
Misconduct, negligence, failure to investigate, corruption, or poor station service.
Routes to SAPS Inspectorate or IPID
🏥
Healthcare
Hospital neglect, medicine shortages, staff misconduct, long waiting times, clinic closures.
Routes to Gauteng Dept of Health
🎓
Education
School infrastructure, teacher misconduct, NSFAS issues, textbook shortages, Norms and Standards.
Routes to Gauteng Dept of Education
🏠
Housing / RDP
RDP allocation fraud, evictions, inadequate housing, informal settlement upgrades, land issues.
Routes to Human Settlements
📂
Other Government
SASSA, Home Affairs, or SARS — each with its own verified process.
Routes to the correct agency
The Process

Simple. Transparent. Effective.

Every submission enters a real accountability pipeline — nothing disappears.

1
Submit
Fill in your complaint or compliment anonymously or with your name. Takes under 3 minutes.
2
Route
It's automatically emailed to the correct government department within minutes.
3
Track
Keep your reference number. You'll receive a copy by email if you provide one.
4
Report
Aggregated, anonymised data is published on the public dashboard as complaints come in.
Your Voice

Submit a Complaint or Compliment

Complaints are logged publicly and emailed directly to the relevant government department. Compliments are emailed to the department and featured on the public dashboard.

  • Anonymous submissions fully supported
  • Emailed to the right department automatically
  • You receive a copy if you provide your email
  • Reference number issued immediately
  • Compliments are also shared publicly to recognise good service
⚙️

Setup required: This form is ready to send real emails. Follow the 4-step activation guide to connect EmailJS. Until then, submissions are logged locally only.

New Submission

Senzeni currently has verified contacts for Gauteng. Other provinces use best-available national contacts.

By submitting you agree that this may be published anonymously on the public dashboard.

Submitted

This is now on the public record. Keep your reference number safe.

SNZ-0000

If there is no response within 21 days, Senzeni will escalate to senior officials and relevant oversight bodies.

Live Data

Public Accountability Dashboard

Complaints are anonymised, aggregated, and published here. Compliments may include a first name if the sender chooses. No hiding.

Total Complaints
0
+0 this month
Departments Mapped
15+
Across Gauteng
Contacts Audited
22
Live-tested for accuracy
Escalation Paths
5+
Public Protector, IPID & more
Complaints by Category

No complaints filed yet. This chart will populate as Gauteng residents start submitting through the platform.

Resolution Status

No data yet. Once complaints come in, you'll see resolution progress here.

Recent Submissions
ReferenceCategoryLocationIssueStatus
No complaints submitted yet. Be the first — submissions will appear here in real time.
Good Service, Recognised

Compliments to Public Servants

Not every official fails the public. When someone does their job well, it deserves recognition too — these are forwarded to the department and shown here.

No compliments submitted yet
Had a good experience with a government office or official? Submit a compliment above — it will be sent to them and shown here.